Protocols and practices for quality care, ranging from day-to-day operations of senior living, to specialty centers of excellence.

First impressions go a long way, having a clean well-smelling facility is critical to making a good first impression on residents and patients, as well as improving quality of living and resident and family satisfaction. Quality housekeeping starts with having the right processes, systems, and tools in place for your housekeeping staff. CHG brings to bear tried and true methodology to enable housekeeping staff to accomplish their goals.

Having the right staffing levels in a facility will make the difference between success and failure, from both a quality and financial perspective. This involves both finding the right balance that provides quality care and outcomes, and customer satisfaction are critical to a facility's success, as well as the actual hiring and retaining of staff. CHG brings to bear hundreds of thousands of successful staffing hours to enable your facilities ultimate success.

On a base level food is simply the fuel our bodies need to survive and in many clinical environments food is simply that, fuel. CHG belives firmly that the eating experience should be enjoyable!  Of course, the diet must also be tailored for the relevant population, the specific client, and satisfy all applicable nutritional needs, medical direction, and regulatory requirements.  CHG guides its clients on creating dietary experiences that don’t just nourish residents and patients bodies, we also aim to create an enjoyable experience for residents and patients.

We all know that "Every day is survey day!"  CHG helps its clients build best appropriate practices for survey readiness, with federal and state surveys in mind, always with an eye towards being proactive rather than reactive.

Staying in compliance with today's ever changing landscape of policy and regulation is a herculean task. With CHG guidance we can set a facility up with systems and processes geared to achieving and maintaining compliance.

Every assisted living and skilled nursing facility ultimately serves the community in which it is located,  as that community  is who ends up, for the most part becoming their residents and patients. Integrating with the local hospital(s), hospital physicians, and community creates the greatest opportunity for continuity of care,  improved outcomes, and customer satisfaction. CHG guides clients on how to foster those relationships with the local community, local physicians, and hospitals.

CHG brings to bear analysis, experience and insights on all aspects of financing and refinancing.  Our team has worked on billions of dollars of financings, with bridge lenders, HUD and other agency lenders, and other structures, and has a meaningful networks of financial institutions helping our clients develop practical strategies and presentations to secure funds for short  and long-term financial solutions.

Insurance for senior care has become increasingly complicated and expensive.  Our team can guide you on navigating between  various carriers, plans, structures, and agencies in selecting appropriate and cost-efficient insurance for your needs.

Reimbursement and collections for senior living is complex, whether in ensuring billing the appropriate amounts, the optimal codes, collections, insurance appeals, responding to claim denials, and the list goes on. We offer our clients guidance on reimbursement, accounts receivable and outsourcing billing options.

Helping our clients get the best products and services at the best rates is one of our favorite tasks, a client favorite, and an area in which clients may soonest see the positive impact.

Many facilities believe they can skate by on the merits of simply providing quality patient care. Unfortunately this is very often not the case, and the adage "the squeaky wheel gets the grease" rings true. If a facility is not proactively building awareness about its strengths, attributes, and availability to accept residents and or patients, the potential residents will inevitably head to your competitor. CHG understands this concept and appreciates that each state, each county, each community comes with its own idiosyncrasies that need to be respected and accounted for when building and bringing to bear a marketing and community outreach plan.